PADS LIVE FAQ
Want more info about how to use the PADS LIVE app? This is the place.
For screenshot tutorial videos, please click here to be redirected to the Pads Live video page.

For more info about pads in general, please click here to be redirected to the Pads General FAQ.
WHAT IS THE PADS LIVE APP?
PADS LIVE is a powerful yet easy-to-use audio player for your phone or tablet that helps you transform your worship service instantly! You can purchase, download, play, and crossfade pads within seconds in PADS LIVE. It's an essential tool for any worship leader. For more info, visit the PADS LIVE page.
I BOUGHT PADS ON YOUR WEBSITE. HOW DO I UNLOCK THOSE SAME PADS IN THE APP?
It's an easy process to unlock your purchase within the PADS LIVE app!

All you need to do is create an account on the PADS LIVE start-screen with the same email address you used to make your online purchase. Then go to the Settings tab within the app, click Restore Purchases, and PRESTO - you'll be set to go!

NOTE: Making an online purchase does not automatically create an account within the PADS LIVE app for your email address for you to "log in" to. Please create an account with the appropriate email address tied to your online purchases.
I BOUGHT PADS BEFORE AUGUST 2017 AND TRIED TO RESTORE THEM IN THE APP, BUT IT DIDN'T WORK. WHAT NOW?
Coresound Pads upgraded to a more robust customer database in mid-2017 to prepare for the app launch. Customer information was retained but orders that were processed on the previous database are not automatically unlockable in the app. (Purchases made after 8/1/2017 are automatically unlockable in the app.)

If this applies to you, first please make sure the email address you used to create an account within the app is the same email address you used to make your purchase(s).

If your pads do not unlock when you press Restore Purchases, please send us a message (lower-right-hand corner of the screen) that provides us the email address you made your original purchase from, and tell us you'd like access to your pads within the PADS LIVE app. We will help you as soon as possible.
I BOUGHT AN INTRO BUNDLE AND TRIED TO RESTORE IT IN THE APP, BUT IT DIDN'T WORK. WHY?
Coresound Pads used to have a three-pad Intro Bundles available for sale, but has since been removed from our product line.

Removing the Intro Bundles was in part to make our product line less cumbersome and confusing, so you as a customer can "tell the difference" between the bundles much easier. We also removed the Intro Bundles because the PADS LIVE app now offers purchases of individual pads for $14.99, providing an "intro"-like experience in that way.

If you purchased one of the Intro Bundles, you are eligible to upgrade to the full 8-pad Standard Bundle or Producer Bundle at a special rate, including applying your entire original purchase price to the upgrade. Contact us (lower-right-hand corner of screen) to begin the conversation about upgrading.
HOW DO I CHANGE KEYS IN THE APP?
On the Pad Library screen, changing keys can be done by tapping in the top-right-hand corner of the screen. You will see the name of the current key selected, and when tapped it will unveil a drop-down menu allowing you to choose any key.
WHAT DO I GET WHEN I BUY PADS WITHIN THE APP?
Just like when you buy pads from our site, your purchase within the PADS LIVE app includes access to all twelve major keys. The PADS LIVE app infinitely loops each pad, so you can play each pad (in each key) as long as you'd like.
$14.99 FOR ONE PAD IN ONE KEY?? SERIOUSLY??
Nope! When you buy a pad sound for $14.99, you are unlocking ALL twelve major keys. You can change they key in the top-right-hand corner of the Pad Library page.
CAN I ALSO DOWNLOAD THE PAD MP3s FROM MY IN-APP PURCHASE?
If you make a purchase directly within the app, you are unable to download the same audio files for use elsewhere.

HOWEVER, if you make a pads purchase at coresoundpads.com, you'll receive the downloads of every purchased pad, PLUS get unlock-access to each of those pads within the app at no extra cost!

So if you are in need of using the pads elsewhere, simply make sure you purchase from our website (for access both in-app AND downloadable files) instead of within the app (for access in-app only).
HOW COME IT HAS TO "LOAD" EACH PAD THE FIRST TIME I CLICK ON IT? WHAT'S WITH THAT PURPLE "LOADING PAD" BAR?
Great question! When you buy/unlock each pad, you have access to all 12 keys for that pad sound, but the app doesn't automatically download all the audio files to your device immediately. Why? Well, for anyone who downloads our original pad files from our website, you know that pad file size can add up QUICK, and that you can run out of space on your mobile device very quickly if you add all the pads in all the keys!

So when you click on a particular pad in a particular key for the first time, the purple "Loading pad" bar will appear and it will download that pad sound in that key to your device. Once the pad/key has been downloaded, though, it is not in need of being downloaded again. So the NEXT time you click on that same pad/key, you will notice the "Loading pad" bar will not appear, and instead it will transition immediately into the pad you've chosen.

You can absolutely download all the pads/keys to your device by clicking on each pad in each key. We simply built the app to give you the greatest amount of access without chewing up all of your device's storage space. :)
WHY ARE THERE SO MANY PAD SOUNDS? DO I SERIOUSLY NEED THEM ALL?
Each set of Pads has a signature sound to make your worship team sound great. It works well to use one Pad for an entire worship set to add consistency, or be creative and use different Pads for creating different moods and moments throughout your worship set.
WHAT IF I CAN'T DECIDE BETWEEN THE ORIGINAL PADS BUNDLE AND THE PADS PRODUCER BUNDLE?
Then get them both! :) Really though, we didn't create two separate 8-pad bundles to make you choose between one or the other. We designed the Producer Bundle specifically to compliment the fabulous pads in the original Bundle, not replace it or copycat it. We hope you choose not to decide between them, and get all the pads!
CAN I TRY THE PADS BEFORE I BUY THEM?
Absolutely. The app is 100% free to download, and you can use the app without restrictions (all 20 current pads) in the key of D for free. It's a great way to get to know all the Pads! Once you're ready to upgrade to all 12 keys, you can make purchases directly within the app as well.
HOW DO I DOWNLOAD THE PADS?
Unlike purchasing a Pads Bundle on our website, you DO NOT have to download a giant ZIP file to your computer, unzip the audio files, transfer them to your mobile device, and import them into an audio player one by one. Not at all!

Within PADS LIVE, you can download your pads purchases directly within the app, as well as play them within the app as well.
I HAVE A SMALL WORSHIP TEAM. WILL PADS WORK WELL FOR US?
Absolutely. In fact, one of the best uses of Pads is for small church worship teams. They subtly but effectively fill your atmosphere and transform your sound, even if you only have a single instrument. Play them during your songs to add atmosphere, and let them play between songs to keep that ambient environment (and kill that awkward dead-space!).
I HAVE A FULL BAND AT OUR LARGER CHURCH. DO I REALLY NEED PADS?
You sure do! :) Unless you have a second keyboard/synth player every week, Pads will do a lot for you. And even IF you had two keyboard players, Pads would STILL do a lot for you! Big or small, these Pads are a glue that holds everything together.
WHAT MAKES CORESOUND PADS DIFFERENT FROM OTHER PADS?
We found that pads we've purchased from other sources sound OK but are lacking in post-production. We found ourselves heavily EQing and processing the purchased pads so they wouldn't muddy up our sound. So we set out to create Pads that work well with all your instruments, are perfectly EQ'd, bring a layer of beauty to your music, and require no more work from you than to press play.
WHAT ELSE CAN I USE PADS ON BESIDES SONGS?
Pads work great in multiple places throughout your worship service. They can be used to create moments of prayer and reflection, for spontaneous praise, for speaker conclusion, add depth to your videos, and so much more!

One thing we love about Pads is that you don't have you play your instrument as much to "fill space" - the Pads do the hard work for you. So be creative and come up with your own ways to use Pads to fill your worship atmosphere!
SOME PADS HAVE FAINT MELODIES THAT DON'T LINE UP WITH THE MELODIES IN MY SONGS. THAT SOUNDS LIKE TROUBLE. WHAT GIVES?
The melodies in some Pads are designed to work no matter what chord changes are happening. That being said, make sure the Pad is at an appropriate volume level so it serves as an accompaniment rather than an attention-getter (too hot in the mix). Check out the audio demos on the Listen page for examples.
HOW LONG DID IT TAKE YOU TO CREATE ALL THE PADS?
A lot longer than you’d think! :) Creating a great sound is the first step of the process. Then we analyze each frequency range to make sure Pads fill the right places and avoid other places (so you still hear your instruments clearly without the Pad overpowering it).

We spend countless hours in Pad post-production, carefully (and painstakingly) crafting them with an array of top-shelf studio equipment to ensure they perfectly fill your worship sound.
I PURCHASED ONE OF YOUR BUNDLES BUT WOULD LIKE TO UPGRADE TO A BIGGER BUNDLE. AM I ABLE TO DO SO?
Absolutely! You are able to upgrade any bundle you purchase to a higher-level bundle at no extra charge - the entire purchase price of your first purchase will be applied to the upgraded bundle. Simply contact us below to ask for an upgrade code and we will generate a single-use upgrade code for you ASAP.
HAVE ANOTHER QUESTION? NEED TO REPORT A BUG IN THE APP?
Contact us below (lower-right-hand corner) to begin the conversation.